MGM 318 - Health Care Management (3 cr.)

This course introduces students to the concepts of total quality management, continuous quality improvement, organizational learning and quality policy management in health care settings. The goal is to give learners a foundation in the concepts of TQM including leadership, information requirements, quality planning, employee involvement, continuous process improvement tools, problem solving techniques and customer/client relationships. Topics to be covered include: building TQ systems–methods and tools; TQM for organizational leverage; hospital accreditation; and TQM and change management horizons–the impact of innovations.
Semester(s) Offered: Fall, Spring